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Return Policy Page
This site is a cooperative effort of the National Geographic Map Division and Maps.com.
Damaged Products  |  Carrier Information

At Maps.com, we get excited about maps, however we understand that sometimes, the reality of an online map purchase is that when you get the map, it may be different than you expected. If that is the case, then by following these simple steps, you can send your order back to us and receive a refund, replacement, or suggestion for the right map.

While Maps.com is unable to refund shipping costs, we will gladly refund the cost of products returned in their original and 100% re-sellable condition within thirty (30) days of receipt. To process your request, all returns require a Maps.com provided Return Authorization Number (RAN).

Prior to returning any products, please contact Maps.com Customer Service at 1-800-430-7532 and provide the following:
  • Order Reference number
  • Customer Name
Maps.com is unable to accept returns or process refunds in the following instances:
  • Previously mounted, staple holes, push-pin holes or any other alteration
  • Items arrive at Maps.com damaged due to improper return packaging
  • Items that are returned to Maps.com that are not pre-authorized
Please allow up to two weeks for refund processing.
Damaged Products
If a map is visibly damaged at time of delivery refuse it immediately and call us at (800) 430-7532.

If damage is not found until the product is opened, please contact the carrier immediately to report the damaged delivery, and provide the origination address and the destination address (both located on the outside of package).

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Carrier Contact Information
US Postal Service (USPS) 800-275-8777
United Parcel Service (UPS) 800-742-5277

Once the claim has been reported to the carrier, you will not need to send back the damaged product. Call us at 800-430-7532 and let us know that you have contacted the carrier so that we can follow through with the claim. In both cases we will send out a replacement product free of charge. If you are returning a damaged item, you may use US Priority Mail or UPS Ground services. Please notify customer service of the shipping amount you paid and that cost will be reimbursed to your credit card.

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