National Geographic Magazine Classic Map Collection

Q: Which Credit Cards do you accept?

A: Maps.com accepts Visa, Master Card, and American Express.

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Q: Does Maps.com accept Checks or Money Orders?

A: Yes, Personal Checks and Money Orders payable to Maps.com are accepted. Simply follow these steps:

Go through the online checkout process after selecting your items.
When prompted for Payment Method, choose "Pay by Check".
Your online receipt will be the order form to include with your payment.
Print two copies, one for your records and one to mail to Maps.com.
Mail order form with Check or Money Order to the address below.

Mail to:
Maps.com Customer Service
120 Cremona, Ste. H
Santa Barbara, CA 93117

*Please note that if your check is not made out for the correct amount regarding item cost, shipping, or tax, it will be RETURNED to you and your order will NOT be placed.

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Q: Can I pay by Purchase Order?

A: Maps.com does not accept Purchase Orders for personal or business use.

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Q: When I continue to checkout, why are there no items shown?

A: When the site is under a maintenance window and live updates are occurring, then any item(s) in the shopping cart will be emptied and all information will be lost and need to be re-entered. We apologize for any inconvenience that the site updates may cause. If you get an error message stating that your shopping cart is empty, please try again within a few minutes, or call Customer Service at 800-430-7532 for order assistance.

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Q: What do I do if my order is missing an item when delivered?

A: On occasion orders are shipped in separate containers. Call us, 800-430-7532, we will be happy to assist you with your order.

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Q: What do I do if I was sent an incorrect item?

A: If you receive an incorrect item in your order, immediately contact Customer Service 800-430-7532 and notify us of the error. We will arrange to get the item back from you and a replacement will be sent out immediately.

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Q: How can I get a receipt for my order?

A: A receipt for your order is automatically generated at the end of the checkout process. In addition, an order confirmation email is sent to the email address you provided in your order. If you did not receive a receipt or order confirmation email, contact Customer Service 800-430-7532 and we will provide it for you.

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Shipping

Q: When will my order ship?

A: Orders placed before 1pm Eastern Time will be processed the same day. Orders placed after 1pm Eastern Time, or on weekends and holidays, are processed on the following business day. Most orders are shipped within 48 hours of processing. These maps are part of our Print On Demand (POD) line of maps which require 7 business days to print/laminate prior to shipping. You can check to see if tracking is available for your order using this link: http://www.ngmapcollection.com/tracking.aspx

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Q: What are my Shipping options?

A: Maps.com ships via UPS and USPM. Standard shipping costs range from $4.95 to $22.95 depending on the items you order and the delivery method you choose. At this time, Saturday delivery is not available.

United States Shipping times are as follows*:
UPS Air (2 business days from date shipped)
USPM (3-4 business days from date shipped)
UPS Ground (7-10 business days from date shipped)

Canada Delivery**
UPS Ground to Canada (7-10 business days from date shipped)

*Please note that shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds are NOT given for slow shipping times.

**Please note that Ground Shipping to Canada is susceptible to Canadian taxes, duties, and brokerage fees. Maps.com has no control over these charges nor will we issue any refunds or credits for any Canadian charges your shipment may accrue.

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Q: What if I need my order delivered faster than the delivery times available?

A: If we can help you meet a tight deadline, we will. Please call our Customer Service Department to find out, 800-430-7532.

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Q: Do you ship to APO and PO Boxes?

A: Yes, both delivery types will ship via the US Postal Service. We cannot ship via UPS to a PO Box or APO. Please contact us with specific questions, 800-430-7532.

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Q: Does Maps.com ship internationally?

A: At this time, Maps.com offers shipping to United States and Canada only.

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Q: Are there any Shipping Restrictions I should know about?

A: Yes, there are a few restrictions to take note of:

Maps.com cannot ship outside the United States and Canada.
UPS cannot ship to PO Boxes, a physical address is required.
All maps require 2 business days to print prior to shipping.
All orders to Canada are shipped UPS Ground which requires 7-10 business days.
Deliveries to Canada are subject to Customs duties/brokerage fees upon arrival. This cost is not included in the product or shipping charges.

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Q: How can I Track my order shipment?

A: Maps.com can provide you a Tracking Number for orders delivered via UPS. If you select a UPS delivery option at time of checkout, the tracking information will be updated within 24 hours of shipping time.

Unfortunately, Tracking Numbers are not available for USPM deliveries at this time, however Delivery Confirmation is added for no additional cost and can be used to check the status of delivery.

To Track the Delivery of your order, click here http://www.ngmapcollection.com/tracking.aspx

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Q: My order should have been delivered by now—what happened?

A: We strive to deliver your order promptly. To check to see if tracking information is available for your order, use this link: http://www.ngmapcollection.com/tracking.aspx

If there is no updated shipping information, or if the information was not useful, please contact our Customer Service Department 800-430-7532 with any delivery questions—we're happy to help!

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